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Community Care Service Voucher for the Elderly

On March 1, 2020, we officially became one of the Recognised Service Provider of the "Community Care Service Voucher for the Elderly". Voucher holders can now use a wide varieties of home care services provided by Active Global including: medical escorts, personal care workers, health workers, registered nurses, enrolled nurses, physiotherapists, occupational therapists, physiotherapy assistants, occupational therapy assistants as well as providing on-site nursing training services.

What Is Community Care Service Voucher For The Elderly?

In September 2013, the Social Welfare Department launched the "Pilot Scheme on Community Care Service Voucher for the Elderly (Pilot Scheme)", which uses a "money-following-the-user" approach to allow eligible elders to use the community care service voucher to choose appropriate community care service according to their personal needs. We are an Recognised Service Provider (RSP) approved service unit recognized by the Social Welfare Department.


We are one of the Recognised Service Providers (Ref. No. 6201)

Serving Districts

  • Active Global covers 98% of all Elders (65 years old and above)
  • Eastern, Wan Chai, Central & Western, Southern, Kwun Tong, Wong Tai Sin, Sai Kung, Sham Shui Po, Kowloon City, Yau Tsim Mong, Sha Tin, Tai Po, North, Kwai Tsing, Tsuen Wan, Tuen Mun, Yuen Long  
    Sources: HKSAR Gov Census and Statistics Department 2016 Population By-census
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Detailed Information

  • Scope of Service
    Home-Based Care Services | Provide on-site care services, home care, escort services, rehabilitation activities, home care training for caregivers, home services and speech therapy.
  • Target Service Users
    Elders eligible for the “Community Care Service Voucher”, for example: patients with dementia, stroke, Parkinson’s Disease, diabetes, special care needs, mobility difficulties, those requiring long-term bed rest.
  • Service Hours
    Vary from 1-12 Hours
  • Service Package Value
    From HK$4,210 tio HK$,10,070
    (2022 April Effective)
  • Application Method
    Social Welfare Department will send invitation letters directly to eligible elderly persons on the Central Waiting List to invite them to join the Second Phase of the Pilot Scheme.
    Qualified Elders can apply for the community vouchers after receiving the invitation letter.
Assessment Form

Nursing Staff Qualification

All our Nursing Care Staff have clinical experience (in hospitals, nursing homes, clinics and one-to-one nursing care, etc.) and licenses issued by relevant institutions, such as:

  • Hong Kong Nursing Council
  • Social Welfare Department
  • Vocational Training Council
  • Employees Retraining Board
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Basic Care

  • Basic Nursing Care:
    Activities of Daily Living such as fall prevention, feeding, medication, showering, changing diapers, simple stretching exercises, transferring and medical escort.
    Nursing Staff Rank:
    Personal Care Worker (PCW)
  • Moderate Nursing Care:
    In addition to carrying out Basic Nursing Care, Moderate Nursing Care includes foley catheter care, oxygen therapy, wound care (wound dressing), peritoneal dialysis, insulin injection, stoma care (changing), nasogastric tube feeding.
    Nursing Staff Rank:
    Health Worker (HW)
  • Professional Nursing Care:
    In addition to carrying out Basic Nursing Care, Moderate Nursing Care, Professional Nursing Care service includes tracheostomy care, suctioning, blood drawing, intravenous injection and intramuscular injection.
    Nursing Staff Rank:
    Enrolled / Registered Nurse (EN/RN)
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Rehabilitation Nursing Care

  • Rehabilitation Service (Assistive): Teaching and performing simple rehabilitation exercises based on the rehabilitation treatment plan established by the Physical Therapist.
    Care Staff Rank: Physiotherapy Assistant (PTA)/ Occupational Therapy Assistant (OTA) 
  • Rehabilitation Service: Evaluation and targeted rehabilitation treatment*. Including manipulative therapy, pain treatment and exercise therapy to restore mobility and function in patients.
    *Assessment and targeted treatment will be carried out by a physical therapist / occupational therapists.
    Care Staff Rank: Physiotherapist (PT)/Occupational Therapist (OT)


Assessment Form

Nursing Support Service

  • Scope of Service:  
    Medical Escorts can accompany the patient/elder from home to hospital for follow-up consultations, collect medications, and escort them safely back home and report status of follow-up consultations.
    House Keepers can provide cooking and basic household cleaning services.
  • Care Staff Rank:
    Medical Escort / House Keeper (ME/HK)
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How It Works

Applicants or their family are required to bring the "Elderly Community Care Service Voucher Certificate" to Active Global in order to understand and confirm the detailed service arrangements (such as service date, time, location and health conditions of the elderly, etc.) and sign relevant documents.

After confirmation of service, our nurse will conduct a free assessment for the eldelry and set up a "Individualised Care Plan". Our nursing staff will provide related care or rehabilitation exercises according to the "Individualised Care Plan".

After confirmation by both parties, nursing staff can be arranged to provide services on the days required by the eldlery. We will also provide follow-up services, you can feedback on the work performance of the nursing staff to us.

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Frequently Asked Questions

  • Are you an SWD approved “Recognised Service Provider”?
    Yes, Active Global is a Recognised Service Provider by the SWD. Please refer to SWD’s list of service unit. Please visit: List of Recognised Service Providers (RSPs) of the Second Phase of the Pilot Scheme
  • Can the nursing staff take care of other family members and/or help with household chores?
    We provide one-to-one nursing services for those in need of care and expect them to receive appropriate care to reassure family members. Therefore, it is difficult for nursing staff to take care of other family members and perform other household chores.
  • Can caregivers cook for the patient?
    Our caregivers (PCW/HW/EN/RN) are unable to cook over open fire, but they can reheat or do simple cooking on patient’s behalf. If you have a need to cook over open fire, you can choose our company's housekeeping assistant to do the work.
  • What are the accepted payment methods?
    Applicants can pay via bank transfer, e-Cheque, cheque, EPS
    We also accept cash at Active Global Office
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What our users say

Live-In Caregiver Client Mr. Tse (Tuen Mun)

““After my father's accident, he now requires advanced care like tube feeding, airway suctioning and wound dressing. We visited a few nursing homes near Tuen Mun, but they all cost almost more than HK$15,000 a month. Private nurses are even more expensive. I was about to quit my job to care for him full-time. Luckily, we ended up hiring an ex-ICU nurse, Anne, through Active Global. Now that we have Anne to care for my father, I don't need to quit my job.””

Live-In Caregiver Client Ms. To (Chai Wan)

““My father with dementia was sent to the hospital after falling in the bath room in the middle of the night. We've tried sending him to nursing home and hiring more domestic helpers, but it's just difficult to get professional one-on-one care that is affordable for ordinary families like us. For the last two years, Anitha has been tending to my dad's caring need at home. I am glad you found Anitha for us.””

Respite Nurse Client Jenny (Tai Po)

““My mother needed to come home from the hospital urgently. But my brother and I both couldn't take leave from our work to care for my mother. We needed someone we can trust to care for my mother in the first few weeks after leaving the hospital. Your staff really listened and understood our needs. That respite nurse was very helpful to us in those critical few weeks. Thank you.””

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